How Do I Keep My Mobile Number When I Change Providers?

If you’re looking at changing mobile phone providers, you may have noticed that many of them tell you that you can keep your number when you transfer.

We’ve written this guide to provide you with everything you need to know when transferring (or porting, as it is known in the industry) your number from one provider to another.

Do not cancel your existing service. It must be active to port your number!

To transfer your number to a new provider, simply follow these steps:

1. Use our web site to help you find a new provider that suits your needs and will save you money.
2. Sign up for that provider and select the option to transfer/keep/port your existing number.
3. When your new SIM card arrives, call the number provided to activate your service with your new provider or activate online and initiate the port.
4. Wait for between 15 minutes and 3 hours (may take longer for same network ports), and your old SIM card will lose signal from the network.
5. Insert your new SIM card. You may need to change settings in your phone, such as Access Point Names for mobile data, etc. Your new provider should advise you of any settings.

Once your number is ported, your service with your previous provider will be cancelled. They will send you a final bill – if you’ve ported before your contract is over, you will probably be charged an Early Termination Fee.

Mobile Number Porting Hours

Porting is available between 8am-8pm Monday to Friday, 10am-6pm Saturday.

Porting is not available on Sunday, or the following public holidays: New Year’s Day, Australia Day, Easter Friday, Easter Sunday, ANZAC Day and Christmas Day.

On all other public holidays, porting hours may be reduced to Saturday operating hours.

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